§ A210-53. Installation and service agreement.

At the time that the grantee enters into an agreement to provide service to a subscriber, the grantee shall provide the subscriber a written statement that clearly sets forth the following:

A. 

A complete schedule of rates, fees, charges and terms and conditions of service currently applicable.

B. 

A brief written explanation of all services offered, including but not limited to basic service, tier service, parental lockout devices, hearing impaired devices, proper use of the converter and other cable-related equipment and installation procedures.

C. 

A complete statement of the subscriber's right to privacy in conformance with 47 U.S.C. § 631.

D. 

Information concerning the procedures for making inquiries, complaints or repair requests, including the twenty-four-hour telephone number.

E. 

The address and telephone number of the Borough officer responsible for the administration of the franchise.