§ A210-47. Complaint response.

Latest version.

The grantee shall maintain a repair and maintenance crew capable of responding and resolving subscriber complaints and requests for service within 48 hours after receipt. However, in case of complete loss of service, the grantee shall repair said loss of service within 24 hours if technically possible. No charge shall be made for this service; provided, however, that a charge may be made if the service call is the result of repeated abuse of the service or the equipment or for subscriber-caused damage.

                    
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